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Online Marketing

Using Social Media Updates to Keep Customers Informed

Social media sites, like Facebook, Twitter or Instagram can help you stay in Touch with your customers about important news and Updates about your business, So here are five ways: social Media helps businesses send updates to customers Number one. Let your customers know that you are still here Due to COVID-19 restrictions. There’s uncertainty about What’s changed for businesses and customers alike, Use your social media platforms to let your customers Know that you’re here and thank them for continuing to support small businesses like yours And to help customers find you make sure all of your social media buttons are included on your Website and vice versa, Don’t make it harder for them to find you or the information you’re sharing Yeah.

Additionally, Make sure you’ve updated Google, My Business page with the most current information like your business hours phone number and don’t forget those Social media handles Oh actually Darlene. I have an example of a business that I Came across on Instagram, that’s located in Austin, Texas, I’d love to take you Through their Instagram page and show you how they’re Using social media to still stay connected, With their customers, One thing I wan na point: Out is on their Instagram, and I noticed that they have actually the information About their curbside pickup and their online ordering – And it’s right here in the bio, I love that that’s front and center, So any customer new or Loyal customer knows like okay, great, Like this is an option for us to still get what We love from this business And, in addition to that, they even have some Instagram highlights about their curbside Service and their catering and their posts are keeping Everyone up to date as well, which I really love.

But I wanted to point out when I was checking out Their Instagram stories that they have a lot of User-Generated content from their customers who have already started To order from them and take advantage of the specials, And one in particular that I really loved besides all the customer content here is, they also did a little re-share of a post about their curbside pickup and a behind-the-scenes of Them still putting together their delicious cakes in their bakery Number two promote your online store for customers who need to stay home Since we’re all practicing.

Social distancing we’re not able to visit Physical businesses right now so take this opportunity to Reach out to both your current and potential customers by Promoting your online store on social media Yeah build on your Brand’s social media presence with posts about featured products, positive customer reviews, And current sales to drive visitors over To your online store – And this can be done via Instagram stories, tweets, Snapchat or good old Facebook, Also, like we mentioned earlier, make sure you’ve added Links to your online store as part of your social media, Account’s bios and posts No use in posting about it.

If you don’t tell them where to go Yeah. Actually, I saw an example of that Does a great job of this Aviator Nation, A small business. That’s Promoting their online store through Instagram posts, like you see here So number three run special deals to retain customers during the shutdown Spread. The word about good deals to get your customers talking similar to what we saw. Aviator Nation doing And social media promotions Can bring in new customers to your online store, For example, a fun way is To encourage your customers to share photos of your Products and tag your business And you can offer a Chance to win a free item: online-only discounts, Or waive shipping fees – These are great additional Ways to get the word out on your online store, That’s something you can handle As customers like to like And share your posts, they spread awareness about your business.

Your customers’ posts are Visible to their friends, which can bring in more Business to your store, Even if you don’t have a Physical or digital product, you can still post about Deals on gift cards or upcoming virtual classes, So number four find ways: To engage with customers despite social distancing. If your business relies on foot traffic, we understand you might be struggling with ways to communicate.

With your customers And your customers, Well, they’re missing out on the face-to-face conversations. About daily specials and products that offer Solutions to their problems, This is where being active. On social media comes in, Engage with your customers by frequently posting on Your social media accounts at least a couple times each week so that your business stays present in your customers’ minds.

So try to respond to Comments and direct messages, so customers feel acknowledged, And now this is a good Practice all the time, but it’s especially important now that there’s limited in-person contact Number five have customers Follow you for updates. Your social media presence reminds current and prospective customers That you’re still open or if you need to temporarily Close your storefront you’ll be open again.

Unfortunately, some Businesses might need to close for a limited time. I know my hair salon is doing that And if you’re one of those businesses urge customers to follow You on social media, for important updates on your re-opening Post about any changes to your hours or any other differences in How you conduct your business And remind customers if You’re available for takeout delivery, curbside pickup or any other ways that You’re still operating Creating content around Your adjusted processes might be very interesting.

To your customers, I mean, I know, that’s helped me with one of my favorite Pizza joints that’s closed, So give them a peak behind the scenes as to how your business is. Running during this chaos, It could be the reason they continue following your journey long after COVID-19, Whether you’re sheltering in place following social, distancing or still figuring out your Business’s restrictions, it’s tough for everyone; Thankfully social Media offers the ability to do more than just market your business, but it’s a means to stay connected when in-person contact Just isn’t an option Exactly Remain active on your Business’s social media accounts to promote your online store and deliver updates to customers And, if nothing else, your social media presence Can bring people together in a time when it’s really needed Stay safe and stay healthy?


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Categories
Online Marketing

How To Build a Business Case for Social Customer Experience, Customer Service & Social Media.flv

Nathalie, Parra, Hoffa and I’ll, be your host in a series of articles on how to make a business case for social media and customer service, because I covered customer service, CRM and social media as an industry. Analyst people often asked me how these technologies can be used in business. I then ask them a question: are you interested in increasing sales or decreasing costs if the person I’m talking to is a customer service manager? I also asked whether the customer service department is getting the respect it deserves for the critical role it plays in the success of the business.

Of course, the answer to the first question is always: yes, everyone wants to make more money and spend less of it, but more often than not. The answer to the second question is no. These articles will help show the relationship between customer service, social media and the overall benefits to the company they’ll help. You prove that social media can affect the bottom line today, and the customer service can contribute to the social media strategy that sets up your company for success in the future.

Who knows it might even be your ticket to the executive suite many of the customer service executives. I’Ve gotten to know have told me that they dream of the day that their CEO will actually listen to customer calls. They know if their CEOs heard all the complaints they’d stop, telling them to find ways to do more with less. Of course, they also know that their CEOs will never listen to calls, but as customers start tweeting and blogging and posting comments, they can do the very next best thing they can monitor all the mentions of their company in social media and pull it all together into A presentation when they show the results to the CEO and the team pages and pages of complaint after complaint, the typical response is shock, and then the CEO usually says something along these lines.

We need to fix this and we need to fix it fast. I don’t want people to see this, it could really hurt our brand and our growth. Do you know what to do about this? Customer service executives can then assure the CEO. Not only do they know how to make the bad publicity go away. They can also prove that it will pay off when it comes to the bottom line. For example, they can show that an investment in social media will make customer service less expensive and customers more loyal.

I’Ve seen these situations lots of times it’s the moment when the light bulb goes on for the executive team and the CEO it’s when they get at a gut level. What can happen when customers no longer pick up the phone to dial the contact center to complain but they’re using social media to air their grievances? It’S when they realize that all of these complaints will last forever meaning they can’t be taken down with millions of people.

Tweeting and posting and blogging the result can be stunning. For example, 70 % of bloggers write about brands and products, and 51 % of online users read them, which affects sales. What’S more, the treatment of customers has become the topic of TV shows like Undercover Boss and outsource and books, like your calls, not that important to us and PR disasters like United breaks. Guitars article are on everyone’s mind, but all this attention to customer service you’d think it would be easy to convince a CEO that it’s important to meet customers where they are not so much to really get a CEOs attention.

You need to show how social media will affect the traditional metrics. The contact centers live and die by. So how can you do that? First you’ll need to show what people are saying about your company. Second, you must prove that social media can affect the metrics. That result in higher savings and higher customer satisfaction to tackle the first task gather some examples. Depending on your industry, people will use a different social media mix most we use Twitter and Facebook, but their use of blogs forums, Flickr YouTube and other media will vary.

There are many social media monitoring tools that you can buy, but if you want to get started, you can use some of the following tools for free, for instance, go to search twitter.Com to search for tweets to search for blogs. You can go to technorati, calm and for forums. You can try board tracker calm. You can also get Google Alerts at google.Com backslash alerts or use a search engine to find negative posts by putting in your name, followed by fail for the second test.

You’Ll want to prove the ROI of social media programs that you’re proposing once you’ve shown how social media can affect the bottom line. You can also make the case for how it sets your company up for success to find out how to do both tune in to the next articles.


Thank you for visiting my post about the video I found on Youtube. I hope it gives you a little insight into customers and how you should treat your customers. Remember, I appreciate you and what you have to offer. Check out what Allshouse Designs thinks about customer service.